Rithmic position not close on Ninjatrader, only on Rithmic (RTrader Pro)

Initial Steps

What is happening is that NinjaTrader is not being able to update the position of one or more followers after closing, thus keeping outdated position status indicating that there is an incorrectly open position,  and, when trying to close the "ghost" position, NinjaTrader sends a reverse close order causing a new inverted position to be opened for the simple reason that there was no position open at all at the broker's side. This behavior, as the NinjaTrader support team inform us, is due to "high connection latency.

What we recommend when this happens is to always take what is displayed in broker platform "RTrader Pro" as true, and if NinjaTrader shows outdated positions, do not try to close it, the best way to update it is to reconnect to the broker by going to Connections > Disconnect, and then Connections > Connect or just by placing a limit order distant from the price, and then cancel it. This will ensure that the NinjaTrader positions are updated and displayed correctly.

We have alerted our customers to this issue via the email entitled: “Important Notice: Position Update Issue - Temporary Workarounds Provided”, where you will find more information about it. You can also follow this post related to this problem to stay up to date: https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1309410-ninjatrader-rithmic-not-updating-positions

To be honest, there's nothing we can do with Replikanto in this situation, as it's up to NinjaTrader to update the positions correctly as shown in the broker's tool. Unfortunately we depend on the proper operation of the NinjaTrader Desktop platform that runs Replikanto add-on for everything to work smoothly.

If this is affecting you in a negative way, please contact support@ninjatrader.com and send your logs to Chelsea B. They will do their best to analyze them, identify the problem and force them to make the necessary fixes as they have known about this problem for some time.

If you're interested in exploring alternative options, you might want to consider using Tradovate accounts in place of Rithmic ones as a way to address the knowledge issue.

Extra Steps

We would like to clarify that no market product running on NinjaTrader is responsible for Rithmic positions not being updated within NinjaTrader. We would like to kindly remind you that the responsibility for updating positions lies with the NinjaTrader tool. If the problem was with our product or any other, it would likely manifest across a range of accounts types, like Tradovate, which is not the case. This issue has its roots in Rithmic, and as previously mentioned, falls under the purview of NinjaTrader. Unfortunately, it is necessary to seek the assistance of a NinjaTrader support agent to report the case, as the NinjaTrader support AI is not currently equipped to handle this particular issue.