Unhandled exception: Could not find a part of the path

Initial Steps

If you are having problems updating or installing one of our products and you encounter the following error: "Unhandled exception: Could not find a part of the path", especially if your system information indicates you are using Microsoft's OneDrive software, this is likely due to an incompatibility between NinjaTrader and OneDrive.

To resolve this situation and be able to install or update products (both ours and those from other vendors), you will need to contact NinjaTrader directly. For the best assistance, I kindly recommend contacting their support team at support@ninjatrader.com. They are well-equipped to help you resolve this issue.

To know more about the relationship between OneDrive and NinjaTrader please check this post out: NinjaTrader and OneDrive Compatibility: A Comprehensive Guide

Please know that as soon as this issue between NinjaTrader and OneDrive is resolved with their help, you should be able to install or update our add-ons (and those from third parties) normally within NinjaTrader.

Extra Steps

Since this problem stems from the incompatibility between NinjaTrader and OneDrive, when you contact NinjaTrader support, it's helpful to let them know that the issue is not specific to any particular third-party add-on. Explain that this error likely occurs with any add-on you try to install or update while OneDrive is configured this way. Making this clear can help them diagnose the root cause more effectively. Once they help you resolve this incompatibility, you should be able to install or update any third-party add-on, including ours. You can find more background information on this topic at this link.