Cancel stuck orders directly on your broker's platform

When Manual Cancellation is Needed

If an order is not being canceled by NinjaTrader via ChartTrader or via Replikanto (which uses NinjaTrader's methods for order management), you'll need to manually cancel the order through your broker's platform directly. This is typically a last-resort troubleshooting step when the normal cancellation methods aren't responding.

How to Cancel on Broker Platforms

To manually cancel an order that isn't responding through NinjaTrader or Replikanto:

• Log in to your broker's web platform or trading application
• Locate the open order in your orders panel or trade management screen
• Select the order and choose the cancel/terminate option
• Confirm the cancellation when prompted
• Verify the order no longer appears in your open orders list

Common Broker Platforms

The specific steps vary by broker, but here are some commonly used platforms with Replikanto:

• RTrader Pro: Use the orders panel to select and cancel orders
• Tradovate Web: Access through the web interface to manage and cancel orders
• Other broker platforms: Look for "Orders", "Working Orders", or "Trade Management" sections

After manually canceling through the broker platform, the order status should sync back to NinjaTrader. If you continue to experience issues with order cancellation, contact support with details about which broker you're using and the specific behavior you're observing.