Why does the NinjaTrader machine ID change?

The NinjaTrader machine ID is generated based on a computer's fundamental hardware and software. A change in the following can cause the machine ID to change:

• BIOS (Basic Input-Output System) / UEFI (Unified Extensible Firmware Interface) version
• Windows Operating System Update
• Firmware Update

If a valid FlowBots product license is in use, and an invalid license vendor notification window appears when starting NinjaTrader, this is an indication that the machine ID has changed. If the machine ID has changed, the user will need to update the machine ID that is linked to their product license.

To change the machine ID associated with a product license, you can use the following steps:

• Go to the License Manager page to check or change your machine ID. The link to this page is https://flowbots.ninja/my-profile/machine-id.
• The machine ID is tied to your product license and may have changed due to a Windows update, a new NinjaTrader installation, or a change in hardware or computer.
• After a change, you must wait two hours to be able to change it again.
• After making the change, restart NinjaTrader and check if the product can be run. If the product does not work, send a screenshot of the invalid license window that may appear during NinjaTrader startup to support.