Why are my exit orders (Stop Loss or Take Profit) not filled?

After being copied to follower accounts, exit orders are submitted to the broker for market execution. It is important to note that Replikanto does not control the order fulfillment; this responsibility falls to the broker. Should you encounter situations where your exit orders were bypassed by the market price without being executed, please document the order number and contact your broker's technical support for an investigation into the unfulfilled order.

It's worth mentioning that market dynamics sometimes prevent all orders at a specific price from being executed due to insufficient demand. Typically, the market fills some orders while others remain open. However, it's unusual for the price to move beyond set orders without any execution. Ensure that the price indeed surpassed your order or if it merely approached the order price level before retracting.

You may also use the Follower Guard feature to take action when you have followers that are out of sync, which can happen when you have follower exit orders that are not filled by the market.

It is also worth remembering that using the Replikanto's Cross Order feature where the order is copied to the followers on a different instrument can increase the chances of the order not being filled on one side, because the two instruments, although they always move together, there are times when the price of one can vary a few ticks compared to the price of the other, most commonly in times of high volatility, causing orders to be filled on one side and not the other. For example, when using the NQ instrument for the leader and the MNQ for the followers, a stop order placed at the price of 15000 might be filled on the followers where the MNQ price has reached 15000 and not on the leader where the price has only reached 14999.75.