Why I can't cancel the orders? (Pending/Frozen/Golden Orders)

The problem with the orders being frozen (golden orders) is due to network connectivity problems between Ninjatrader and the broker, where a client's connection to the order entry server is either severed or unstable and prevents the order cancel, change or position close command from working as intended.

In addition, our recommendation is that if this happens, you should disconnect and reconnect to the Ninjatrader brokerage connection to update the pending orders in Ninjatrader so that they can be canceled, in most cases it works. If it doesn't work, you'll need to try canceling on the broker's website.

For the Tradovate acounts, due to the Tradovate API rate limit of 5,000 requests per hour (80 per minute) for the Tradovate/NinjaTrader connection, orders and positions may freeze once this limit is reached. To avoid this, we do not recommend using trailing stops or multiple price changes in a short period. NinjaTrader is aware of this issue, which can be tracked via ID NT-14091, and is working on a way to inform the user when the limit is reached. Pending orders, positions that cannot be canceled, modified or closed must be managed via the Tradovate/NinjaTrader website.

How to mitigate this limitation?

You may find it helpful to use the Market Only Replikanto feature, which allows you to copy only the executions to followers. For more information, we invite you to view this informative video.: https://youtu.be/WZ5rmeAuxZE

CRITICAL — If your inquiry involves live orders, please always reach out to your broker or evaluation provider immediately to confirm and manage your live orders and positions.

If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:
Email: orders@ninjatrader.com